POLICY

1.     Physical Products

• Shipping

Ready to ship in: 3-5 working days

Method: Airmail

Time: 2-4 weeks

• Returns & Exchanges

We gladly accept returns, exchanges, and cancellations.

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 1 days of purchase

Conditions of return

You can request a return only if our shop have mistakes in size or color. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Kit problems

If by some mistake, the kits lack of some floss or fabric, please contact us. We will try to reach a satisfactory solution.

2.     Downloadable Products

Once the files are sent to customers via download link, no returns or exchanges are accepted. Please check carefully what you intend to buy.